General

SHOPPING

• How does this work?
• How far in advance should I purchase my ring?
• What is the difference between 10k, 14k, and 18k gold?
• Do any rings contain nickel?
• How do I choose which metal I want for my jewelry?
• Why do your prices change?

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PRODUCTS & SIZING

• Where can I find information about sizing?
• How should I care for my jewelry?
• I received my Ring Sizers. How do I use it?
• Do you charge for the home try-on?
• I received my home try-on. How do I use it?
• Do you have in-person fittings?

APPOINTMENTS

• Do I need an appointment?
• Why are Marke appointments held at The Black Tux showrooms?
• What should I expect at my appointment?
• Which rings can I try on?
• Do you have items that are not wedding bands, e.g., bracelets and chains, on display in the showrooms?
• Can I get help with choosing a style and finding my ring size?

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RETURNS & EXCHANGES

• Can I return the jewelry (ring, bracelet, chain, cufflinks) I bought from Markenyc.com?
• Do I need to return my plastic ring gauge?
• When do I need to return my home try-on?
• What happens if I don't return my home try-on?
• Can I exchange my item for a different ring size/color/style?